Shipping & Returns
Shipping Methods
At Fragrance Passport, we offer a variety of shipping methods to ensure your orders are delivered in a timely manner. Our packaging is carefully chosen to protect the integrity of the products and we strive to keep the costs transparent for our customers. We believe in using plain, straightforward language to build trust and ensure customer loyalty.
Our commitment to quality and customer satisfaction extends to our shipping policy. We are dedicated to providing a seamless shipping experience for all our customers.
We aim to dispatch your order within 2 days from when it was placed. Our delivery partners are Royal Mail & Evri for a reliable service.
Standard Delivery: 3-5 business days
Express Delivery: 1-3 business days
Return & Exchange Process
Our return policy at Fragrance Passport is designed to give our customers peace of mind. If for any reason you are not satisfied with your purchase, we have a straightforward return and exchange process in place. We believe that offering a clear refund or exchange policy is essential in building trust and reassuring our customers that they can shop with confidence.
Please contact us directly using the online contact form within 14 days of receipt, should you have any issues with your order. A valid proof of purchase will be required.
At Fragrance Passport, we are committed to ensuring that our customers have a positive experience, from the moment they place an order to the time they receive and use our products.